FAQs

Placing an order with Level Decor is simple and hassle-free:

• Browse our website and add your desired items to your shopping cart.
• Proceed to checkout and enter your shipping and billing information.
• Review your order summary and complete the payment process.
• Once your order is confirmed, you'll receive an email notification with your order details.

We understand that plans may change. If you need to modify or cancel your order, please contact us immediately at care@leveldecor.co within 12 hours of purchase. We'll do our best to accommodate your request, but please note that once your order is processed, modifications or cancellations may not be possible.

We accept various secure payment methods to ensure your convenience and safety:

• Credit and Debit Cards (Visa, Mastercard, American Express) via PayPal

Absolutely! At Level Decor, we prioritize the security and privacy of our customers' information. Our website employs industry-standard encryption and security measures to protect your personal and payment information. You can shop with confidence knowing that your data is safe with us.

Tracking your order with Level Decor is easy and convenient:

• Once your order is shipped, you'll receive an email notification with tracking information.
• Click on the tracking link provided in the email to monitor the status of your delivery.
• Alternatively, you can visit our website and navigate to the Order Tracking page.
• Enter your order details, and you'll be able to track your package directly on our website.
• If you encounter any issues or have questions about your shipment, feel free to reach out to our customer service team, and we'll be happy to assist you.

At Level Decor, we offer two shipping methods to cater to your needs:

• Standard Free Shipping
• Priority Processing with Free Shipping

Shipping times vary depending on the shipping method chosen:

For Lighting Products:

• Standard Free Shipping: 14-21 business days
• Priority Processing with Free Shipping: 10-20 business days

For Furniture Products:

• Standard Free Shipping: 25-40 business days
• Priority Processing with Free Shipping: 20-30 business days

Yes, we ship worldwide to over 120 countries. However, please note that some regions may be deemed non-serviceable by our couriers.

Tracking your order is simple:

• Once your order is shipped, you'll receive an email notification with tracking details.
• Click on the tracking link provided in the email to monitor the status of your delivery.
• You can also visit our website and navigate to the Order Tracking page to enter your order details and track your package directly.

If your order hasn't arrived within the estimated delivery time, please:

• Check the tracking information provided to see the current status of your shipment.
• Contact our customer service team for assistance. We'll work with our shipping partners to resolve any issues and ensure your order reaches you as soon as possible.

At Level Decor, we understand that sometimes items may not meet your expectations. Our return policy is designed to make the process as simple and straightforward as possible.

• You have 14 days from the date of delivery to return an unused item in its original packaging.
• Refunds will be issued to your original payment method within 14 days of receipt of the returned item, or as store credit if preferred.
• To initiate a return, please contact us at care@leveldecor.co to start the process. Please note that customers are responsible for return shipping costs.

To initiate a return, follow these steps:

• Send an email to care@leveldecor.co with the subject "ORDER # - RETURN REASON".
• Please include images or videos of the product or state the reason for return.
• We will respond within 1 business day with a return approval and further instructions.
• Ship the items back to the address provided.
• Once the product arrives at our warehouse, your refund will be processed within 1-2 business days.

You will generate your own label or ship the product at your local post office to your designated return address provided via email. However, if your product is covered by warranty or defect, we will send you a return label.

Please inspect your order upon arrival. If you notice any damage or defects, contact us immediately. However, if you are past the 14-day return period, your damage may not be covered. We'll assess photos or videos of the issue and either replace parts or issue a label to ship the items back.

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

To make a warranty claim:

• Contact our customer service team at care@leveldecor.co and provide details about the issue.
• We may request photos or videos to assess the problem.
• Once approved, we'll guide you through the next steps for repair, replacement, or refund.