Free Shipping On All Orders.

Shipping policy

Welcome to Level Decor, where your satisfaction is our top priority. We believe in providing you with a delightful shopping experience, starting with clear and respectful shipping policies. Please take a moment to familiarize yourself with how we handle shipping:

Your Shipping Options

At Level Decor, we offer two shipping methods tailored to your needs:

  1. Standard Free Shipping:
    • Handling Time: We aim to process your order within 3 business days.
    • Shipping Time: Expect your order to arrive within 14-21 business days.
  2. Priority Processing with Free Shipping:
    • Handling Time: Your order will receive priority processing within 3 business days.
    • Shipping Time: Expedited delivery of 10-20 business days.
    • Priority Processing: With this option, we prioritize the production of your order, ensuring quicker shipment.

Processing Your Order

    • Cut-off Time: Please note that our order cut-off time is 5 pm ET.
    • Crafting Your Product: Each item is meticulously crafted, with larger pieces like intricate chandeliers requiring additional time.
    • Quality Assurance: We uphold the highest standards of quality, ensuring each product is crafted with care and precision.
    • Tracking Details:
  • Once your order is on its way, we'll promptly update you with tracking details.

Making Changes to Your Order

  • Flexibility: We understand plans may change. You have up to 12 hours after purchase to request modifications or cancellations.
  • Get in Touch: Simply reach out to us at care@leveldecor.co, and we'll assist you promptly.

Returns and Refunds

Address Accuracy

  • Customers are responsible for providing accurate shipping addresses.
  • Any delays or misplaced deliveries due to incorrect address information are the customer's responsibility.

Taxes and Duties

  • Taxes and duties imposed by local authorities or governments are the customer's responsibility.
  • These charges are beyond our control.

Global Reach

  • International Service: We proudly ship to over 120 countries, ensuring your access to our curated collections.
  • Exceptional Service: In rare cases where your country is not serviceable, we'll promptly notify you.

We're Here to Help

Got questions or need assistance? Reach out to us at care@leveldecor.co or visit our Contact Page.

Our team at Level Decor is here to make your shopping experience as delightful as possible.